RETURN & EXCHANGE
RETURN AND EXCHANGE POLICY
Thank you for shopping with Dance and Marvel. If you are not completely satisfied or items are damaged, you may return/exchange some items for online store credit. Returns are accepted with our authorization only. Please remember that the Return Policy described below is only applicable to online purchases made through www.danceandmarvelwholesale.com.
All REFUNDS ARE ONLINE STORE CREDIT ONLY. NO EXCEPTIONS.
Returns/Exchange must be received within 5 days from the day you got your package included with an authorization number sent by us. All returns must be unworn and unwashed with tags attached in unopened condition with the manufacturers’ seal. If the package is returned in opened condition or returned without its original packaging, there will be a 30% re-stocking fee.
We cannot make any exceptions and any requests falling outside of the 5 day time frame outlined below. After we get your package, you will receive an online store credit which we will apply onto your next purchase. For the returned items, the original shipping charges are non-refundable. For the damaged items to exchange, a prepaid return shipping label will be provided.
In order to receive a Return Authorization Number, please submit/request a Return Authorization Form to RA@danceandmarvel.com or fax (323)-978-6923 within 7 days of receipt of goods with the following information:
- Company Name
- Invoice Number
- Style Number
- Quantity & Color
- Reason for Return/Exchange
(Note: “Sale Items” are FINAL SALE items and therefore cannot be returned. The buyer must pay all costs related to return shipping charges. Dance and Marvel will not issue a Return Authorization for damages and claims after indicated dates. Claims for any damage must be made within 2 days upon receipt of merchandise with all parts included.)
1. Request an RA (Return Authorization) Number within 5 days of delivery with following information.(Company name, address, invoice number, style number, quantity & color and reason for return.)
2. After authorizing the request, we will send you RA Number. Enclose RA form and your original receipt with your return/exchange item(s) and write the RA number(s) on the outside of the package. Please return the item(s) within 2 days from the date your RA was issued.
3. Please ship your return package via any major delivery service which provides tracking capabilities, as returns without a tracking number will not be accepted. Please email the tracking number once you send the package.
MAIL THE PACKAGE TO:
Dance and Marvel
4715 S. Alameda Street
Los Angeles, CA 90058
All returns must be unworn and unwashed with tags attached in unopened condition with the manufacturers’ seal. The following items are non-returnable. Credit will not be issued for the following:
- Items returned after 5 days
- Returns with NO RA Number outside of the package
- Undergarments, swimwear, and bodysuits
For more information, please contact customer service at firstname.lastname@example.org.